Returns

Online Returns

We are happy to refund products returned to us in original condition within 14 days of purchase, items returned after this will not be accepted. 

Unfortunately we do not accept exchanges. 

We do not cover return postage costs for unwanted items, it is therefore your responsibility to pay for a suitable return postage, ensuring this will arrive within the 14 days. We advise using a tracked and signed service and keeping your proof of postage/tracking until you have received your refund.

 

OUR POLICY

All items MUST be returned within 14 days for a refund. 

Makeup, tan and beauty products are non returnable due to hygiene reasons. 

Any clothing items returned must be in original condition, brand new as received, unworn with all tags attached. 

Every garment is checked before packing, items returned with makeup, tan, deodorant marks or signs of wear will be refused. 

In order to return an item(s) please complete the returns section of the invoice included in your parcel. 

We aim to process all refunds within 72hrs of receiving your item. 

A full inspection will be carried out upon receipt of all returns. 

CloCouture.co.uk reserves the right to reject items returned after the return period or which are not in original condition and do not meet our conditions.


REASONS YOUR ITEM WOULD NOT BE ACCEPTED: 

  • Make up, fake tan, deodorant or moisturiser marks/stains. 
  • Significant signs of wear - the item may be out of shape or clicked in places which indicate wear. 
  • Tags are no longer attached 
  • The item is scented with odour - this includes bodily odour, deodorant and perfume 
  • We suspect the item has been washed or tampered with
  • The item is not in its original packaging or returned without an invoice
  • The item is damaged in any way which is not a fault - i.e torn, clicked or snagged

WHEN TRYING ON ITEMS: When you are trying an item you may need to return, please ensure you are not wearing make up, fake tan or anything else which may mark or stain the item. Please handle with care ensuring the item is not damaged in any way. After reading our policy, please ensure your item meets our requirements before returning. 

 FAULTY GOODS
In the case of any faulty items please contact info@clocouture.co.uk with the following information; 

Order number: 

Order name: 

Faulty item/s: 

Images of the fault


Cancellation Form

To Clo Couture,
62f Lord avenue, Teesside Industrial Estate, TS17 9JX 
Info@clocouture.co.uk 
I hereby give notice that I [                               ] cancel my/our contract of sale of the following goods:
 ......................................................................
.......................................................................
........................................................................
Ordered on ...................... / received on  ......................  
Name of consumer .............................................................
Address of consumer .............................................................
...............................................................................................

Signature of consumer(s) (only if this form is notified on paper), 
Date ..................... 
 

 

 

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